Customer Service

Shipping and Delivery

UK Mainland Delivery costs:

When adding an item to your basket, our website will calculate your delivery charged based on location and weight. If you are unsure, please click "estimate shipping & tax" for confirmation.

Please be aware, our cut off time for orders to be processed the same day is 2:00 PM, if your order is URGENT, please reply to your order confirmation and we will try our best to accommodate your request.

Delivery is FREE on all orders placed via our website of £75 or more*.

Please be advised, in most cases a courier will be used. This will be confirmed on your shipping confirmation email.

For stocked items, please allow 2 - 3 days for delivery. For none-stocked items, please allow a little longer, we will contact you to confirm any additional charges and your delivery date.

 *UK Mainland Only.

UK Delivery Costs Outside of Mainland UK :

Deliveries to the following locations will incur additional charges and may take up to two working days longer:

·         The Scottish Highlands & Islands

·         The Isle of Wight

·         The Isle of Man

·         Northern Ireland

A delivery charge will apply on ALL orders placed by other means, such as adverts on other market selling places, quotation, pro/forma invoice or unless mentioned otherwise. We reserve the right to implement a delivery charge may apply for none stocked items, please contact us for further information.

UK Standard Delivery Further Information:
You can have your orders delivered to a home or work address that's convenient for you, including Hospitals, Airports and Prisons.

You can enter delivery instructions when you're placing your order and we will ensure to pass onto our courier, however Compressed Air Systems UK are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

PLEASE NOTE THAT DURING FESTIVE SEASONS OR BANK HOLIDAYS, DELIVERIES WILL TAKE LONGER THAN USUAL. DELIVERIES DURING THIS TIME ARE DELIVERED WITHIN 9 WORKING DAYS OF PLACING YOUR ORDER (EXCLUDING SUNDAYS), WE WILL CONFIRM THE EXPECTED DELIVERY DATE WHEN YOU PLACE YOUR ORDER.

We are unable to deliver on Bank Holidays so please allow an extra working day for this.

Delivery will take place between 07:00 and 17:00 and in most cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

Privacy & Security

We only share information with trusted third parties if you have given us permission to do so when creating your account. We do reserve the right to disclose pertinent information in certain circumstances clearly stated in the Privacy Policy of our terms & conditions.

Compressed Air Systems UK operates a fraud prevention policy and undertakes searches for the purpose of verifying your identity & details. Agencies we use may check details you supply against particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. By submitting your order you agree to this.

Enquiries should be directed in the first instance to: 

Compressed Air Systems UK

15 Fortnum Close
Birmingham
B33 0LG

Returns & Replacements

If you need to return an item you have ordered from us, you can do so within 7 working days however, a restocking charge of 50% applies to all returns. For your convenience you can return items the following ways within the UK:
·         Direct to us at: Compressed Air Systems UK within seven days of your order date
It can take up to 28 days for a return to be processed once we have received your order should you choose to send it back to us. For finance options, your order will be classed as a non-refundable deposit/ processing charge. If your finance is accepted, as a gesture of goodwill your deposit will cover your delivery charges, should your finance be declined, your deposit will not be refunded; this is to cover our processing costs.

If you require a replacement, please make contact with us to arrange. You will be liable for any delivery and processing charges (where applicable). We cannot accept responsibility for incorrectly ordered items.

Ordering

You can browse our website and add items to your basket without creating an account, but to make any purchases you need to provide an email address. We recommend making an account using your email address and creating a password, however you may checkout as a guest. Once you've created an account, shopping with us will be even easier:
·         Save your details for speedier checkout

·         Save up to 6 delivery addresses

·         View all previous orders from your account

·         Track any order you're waiting to have delivered

·         We will automatically subscribe you to our special offer promotions, you can unsubscribe at any time.

We’ll never pass your details onto anyone else, and you can unsubscribe whenever you like.

Out of Stock Policy

Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most out of stock items are in stock again within 2-3 weeks, unless otherwise advised. We will do our best to inform you when your item will be back in stock when we contact you about the out-of-stock notification.

The quickest and easiest way to enquire about the stock levels of an item is via our LiveChat. A member of our team are available 24/7 for your convenience.

Payment, Pricing & Promotions

We do everything we can to ensure that the prices on our and other company’s websites are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down.

• Prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice. However, if you have ordered and paid for a product, we have the right to reject your order at any time providing a full refund.
• Prices listed in any other websites may not be accepted. We sell our products through a number of different online channels, and we cannot always control when they are updated. We reserve the right not to accept a price listed on a site other than our own.

Questions?

If you have any questions or problems, please feel free to contact us, our team will be glad to assist.

Viewing Orders

You can view your order via our “My Account” section of our website, from here you will have a tab for my orders. You can view and track your orders from here. Should you need any assistance navigating our website, please contact us on 01217533330 where a member of our team will be happy to help.

Updating Account Information

You can view your account via our “My Account” section of our website, from here you will have a tab for my account. You can amend any information from here. Should you need any assistance navigating our website, please contact us on 01217533330 where a member of our team will be happy to help.