Privacy Policy

We only share information with trusted third parties if you have given us permission to do so when creating your account. We do reserve the right to disclose pertinent information in certain circumstances clearly stated in the Privacy Policy of our terms & conditions.

Compressed Air Systems UK operates a fraud prevention policy and undertakes searches for the purpose of verifying your identity & details. Agencies we use may check details you supply against particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. By submitting your order you agree to this.

Enquiries should be directed in the first instance to: 

Compressed Air Systems UK

15 Fortnum Close
Kitts Green

Birmingham

B33 0LG

 

Compressed Air Systems UK treat the privacy of your personal data with great importance. This policy describes how we ensure that your use of this website is protected by us and describes the data that we collect, how we use it, and what your rights are in respect of the General Data Protection Regulations (GDPR). It also includes clauses on our use of telephone Call Logging and Closed-Circuit Television (CCTV) on our premises.

 

1.       Who Are We?

1.1.    Compressed Air Systems UK are a UK  based company, our offices at Compressed Air Systems UK, 15 Fortnum Close, Kitts Green, Birmingham B33 0LG.

2.       Definitions:

2.1.    What is GDPR?

2.1.1. GDPR is the abbreviation for the General Data Protection Regulation. It is Directive 95/46/EC and relates to the collection, storage, processing and movement of personal data.

2.2.    What is Personal Data?

2.2.1. Personal Data is any information relating to an identifiable person who can be directly or indirectly identified.

2.3.    What is Processing?

2.3.1. Processing can be one or more of the following activities; collection, recording, organising, structuring, storage, adaption, retrieval, consultation/use, disclosure by transmission, dissemination or otherwise by making available, alignment or combination, restriction, erasure or destruction.

2.4.    What Classification Group

2.4.1. Ceased; defined as one that is either Ceased Trading, i.e. gone in to administration, retired or has otherwise been terminated.

2.4.2. Dormant; defined where the account has been inactive for more than 2 years.

2.5.    What is a Data Breach?

2.5.1. A data breach can be broadly defined as a security incident that has affected the confidentiality, integrity or availability of personal data i.e. when the data has been lost, destroyed, corrupted, disclosed or if the data has been rendered unavailable by being accidentally lost or destroyed or encrypted by ransomware.

2.6.    What is a Cookie?

A Cookie is a small piece of data which is sent from a website that you are browsing and stored on your computer by the web browser while you are browsing. Depending on what Cookies the web application finds on your computer, your browsing experience may become customised, appearing to remember what products you have viewed before or what searches you have previously performed. Further information about cookies can be found at www.allaboutcookies.org

3.       Data Controller

3.1.    The data is under the control of the Compressed Air Systems UK Data Protection Officer (DPO). He/she can be reached for the purposes of privacy and data security at enquiries@tanaircompressors.com or contacted at the trading address above.

4.       Cookies and Analytics

4.1.    Cookies

4.1.1. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site.

4.1.2. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

4.1.3. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

4.1.4. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

5.       Purpose of processing data

5.1.    Compressed Air Systems UK may hold your personal data for the purposes of fulfilling their contractual obligations in respect marketing, sales and delivery of products and services offered by Compressed Air Systems UK.

5.2.    Key data collected in respect of our account Customer includes; Name, Address and Post Code together with your E-mail Address and Contact Telephone Number(s). We also collect information about your role in your business and keep other social information which may reasonably be considered as relevant to the marketing, sales and delivery cycle.

5.3.    Transactional data we collect may include; Name, Address, Post Code, Email Address, Telephone number(s) and delivery instructions to your regular and temporary delivery points.

5.4.    We collect details of your payment methods, including bank account, bank card or credit card details.

5.5.    Other Key data collected includes information relating to;

5.5.1. The way Compressed Air Systems UK should address you during carrying out business.

5.5.2. Your job function and your working hours so we can ensure that our sales team don't contact you out of hours.

5.6.    If you have created a login for our website, we will store your Name and Email address together with your encrypted password and the maximum basket value you may process.

5.7.    We have no provision for holding data belonging to persons under the age of 18. If we learn that a person under the age of 18 has an account on our databases, it will be removed.

5.8.    If you should contact our business via the telephone you should be aware that calls are recorded for the purposes of training and dispute resolution.

5.8.1. Call data includes; the telephone number making the call, the recipient's number, the transfer number (if the call was transferred), the date, the call duration and the voice file.

5.9.    Compressed Air System UKs business premises are protected by Closed Circuit Television (CCTV). If you should visit the premises in person, your image may be captured on our security systems. We use this data only in the event of security issue or to assist in queries relating to deliveries/collection dispute resolution.

5.9.1. CCTV data includes, the date and time of feed, the location of the recording device and the image file.

6.       Legal basis for processing

6.1.    The legal basis for processing your Key Personal data and Transactional data is one of the need to fulfil a contractual obligation. We reasonably consider that if you are an employee, contracted representative of the contracted customer or have a valid account on the B2B Site, we may process data for the purposes of marketing, sales and delivery of our products.

6.2.    We process your data when it is in our legitimate interests to do so. This will include:

6.2.1. processing your data for the purposes of managing your account with us (our interest is in efficiently managing our customers)

6.2.2. collecting payments due to us;

6.2.3. for administration purposes (our interest is in efficiently managing and administering our business);

6.2.4. sending you information about our products and developments in our business (our interest is in growing and developing our business and keeping customers informed of our latest products). 

6.3.    The processing of data associated with CCTV and Call data logging is based on a legitimate interest to maintain the security of the premises and to assist with dispute resolution and provide a training feedback where necessary.

7.       Recipients of your personal data

7.1.    Compressed Air Systems UK do not trade or exchange data with third parties other than those that provide delivery mechanisms for our services such as carriers, mailing fulfilment and value-added networks for the EDI. Data is used for marketing products sold and distributed by Sealey only.

7.2.    Your data may be processed by third parties (Processors) who provide services for our legitimate business interest such as parcel carriers, EDI services and Credit Checking companies and Credit Card Processors. Data may be shared and stored with our hosting service. It may also be shared with our professional advisors. Your data may also be shared with third parties providing us with administration and IT services.

7.3.    Your data may be shared with our professional advisers and service providers, including accountants, auditors, solicitors, insurers and bankers.

7.4.    We may release information relating to your account to HMRC and other relevant authorities if we are required to do so by law. 

8.       Storage and Transfer of data

8.1.    Your data is primarily held on servers hosted in the UK under GDPR regulations. Compressed Air Systems UK have processing agreements in place for the safe storage of this data.

8.2.    Where data is held outside of our server networks, we look for evidence of 3^rd party certification as proof of the security of the data and we will also endeavour to obtain processing contracts.

8.3.    Compressed Air Systems UK take reasonable precautions to ensure the security of any data processed on our local infrastructure including but not limited to;

8.3.1. Cyber Essential Plus level of accreditation across network and processing facilities – with Roadmap to IASME accreditation.

8.3.2. Password protected access to storage of data and limited accessibility of areas used for processing data.

8.3.3. Ongoing program of education and familiarity around our responsibilities to protect our clients' data.

8.3.4. A safe-by-design approach to the creation of data bases and systems that process our clients' data.

8.4.    Where we have arrangements for the transfer of data e.g. for mailing services, we have data processing agreements in place.

9.       Retention

9.1.    Data is stored according to our data retention policies. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9.2.    For example;

9.2.1. Key data and other Key data may be held on for the duration of the contractual obligation and for a period of seven years after the account becomes Ceased and all monies are collected or two years after the account becomes Dormant, whichever is first.

9.2.2. Transactional data; for a maximum of 8 years before it is removed from our records.

9.2.3. Telephone Calls; for a maximum of 12 months before being deleted.

9.2.4. CCTV; for a maximum of 90 Days before being deleted.

10.   How we use and profile your data

10.1.We profile your Key data and Other key data to ensure that we keep you up to date with the latest developments in our product ranges and promotions. We may profile products your business may have purchased and make automated associations with other products from within our program. We may profile the request for promotional literature and associate possible interest in products from other similar promotions. We may profile your purchasing history (where available) and/or your geographical location to establish the effectivity of product(s) or to lead Distributor promotions in your area.

10.2.We may profile Transactional data in the event of a dispute or query and we may contact individuals identified by this data to affect the completion of our contract/delivery. We may also profile this data to assess our performance and service levels. We will never profile this data for direct marketing purposes.

10.3.We may profile your data from our website to determine the details around the orders you have placed with us and assess the value and content of your unsent basket.

10.4. We may use transactional information from the Site to contact you or your customer in the event of a dispute or query.

10.5.In the event of a Product Safety Recall we may process your Personal Data to inform you of a safety issue. We will use whatever means is appropriate to contact you in this case.

10.6.We do not actively profile telephone calls or CCTV Images unless we consider the content may resolve a specific issue or incident. This data is not routinely or automatically combined with any other personal data we hold about you.

11.   Your Rights

11.1.The General Data Protection Regulations (GDPR) provide individuals with rights over the data that we hold where you can be identified by that data. More information can be viewed at the Information Commissioner's Office (ICO) at www.ico.org.uk . Broadly these rights relate to the data that Compressed Air Systems UK hold as follows:

11.1.1.    You can object to Compressed Air Systems UK processing your data in certain circumstances, or ask us to restrict how we process your data

11.1.2.    You can request a correction to any of your personal data

11.1.3.    You can ask for erasure of your personal data in certain circumstances

11.1.4.    You can request a copy of all your personal data held by Compressed Air Systems UK

11.1.5.    Where we are relying on your consent to process your data, you can withdraw your consent. However, we are still entitled to process your data if we are not relying on your consent.

11.1.6.    You may also request a portable data file of your data You may exercise all of these rights by contacting either your Area Sales Manager or contacting enquiries@tanaircompressors.com

11.1.7.    Compressed Air Systems UK work hard to keep our customers happy. If the experience of dealing with us does not meet your expectations, please let us know so we may investigate and respond. You can raise issues relating to data by mailing service@tanaircompressors.com or calling our Call Centre team on 01217533330.

11.1.8.    You may complain to the ICO at any time about our use of your personal data, using the above website. However, we would like to discuss any concerns with you, and would encourage you to contact us first.

12.   Security

12.1.We apply appropriate technical, physical and organizational measures that are reasonably designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and against other unlawful forms of processing. Access to personal information is restricted to authorized recipients on a need-to-know basis. We maintain an information security program that is proportionate to the risks associated with the processing.

13.   Linked Websites

We may provide links to third parties' websites (Linked sites) from our websites. Linked sites are not necessarily reviewed, controlled or examined by us. Each Linked site may have its own terms of use and privacy notice, and users must be familiar and comply with all such terms when using linked sites. We are not responsible for the policies and practices of any linked site, or any additional links contained in them. These links do not imply our endorsement of the linked sites or any company or service and we encourage users to read these linked sites' terms and notices prior to using them.​